|
Training Services
The following training programs are all customized to meet your unique requirement, and are held at your facility.
Inbound Telemarketing Skills
A one or two day program which focuses on the basics of telemarketing. Primary emphasis is on effective communications which lead to improved productivity and increased company revenues from inbound telemarketing programs. Students learn by discussion, practical learning exercises, and skills practice (role play).
Outbound Telemarketing Skills
A one or two day program which focuses on proactive outbound telemarketing applications, including sales lead generation, appointment setting, and customer satisfaction. This program emphasizes effective communications, information gathering, and motivation. Students learn by discussion, practical learning exercises, and skills practice (role play).
Customer Service Telephone Skills
A one or two day program which focuses on telephone skills as the key to keeping your customers satisfied so they continue to use your products and services, and provide a source of ongoing referrals. This program emphasizes effective customer communications, solving customer problems, and handling irate customers. Students learn by discussion, practical learning exercises, and skills practice (role play).
Omni believes in providing quality service at a competitive price. We maintain our customers and know their satisfaction will generate additional business.
Call us today for a no-obligation discussion about your current and specific needs, or just to talk about the potential of telemarketing services to achieve your goals. If you prefer you can have us contact you by filling out our information request form.
- Telemarketing Facts The projected annual growth rate is 15-20% between now and the year 2000.
- Nearly 265,000 US companies will be using telemarketing in the near future.
- The overall consumer penetration of telemarketing adds up to an unbelievable 47.5 million households.
- Two factors have primarily fueled this growth: Costs of other marketing media has risen, while telemarketing costs have gone down.
- The use of telemarketing as an effective sales and service tool is widespread. Statistics indicate that the yearly sales of goods and services by phone in the US totals well over $150 billion and $750 billion worldwide.
- Not "Why" Telemarketing, but "HOW"
- Most advertising mediums like brochures or taped commercials are expensive to change. With TELEMARKETING it's easy!
|
